You can order your item through this website or from one of our friendly customer advisors. You can contact our friendly UK based call centre, 8am-7pm Monday-Friday (Sales open at 8.30am) and 8am-5pm at weekends on +44 7312045841
Cut-off for Next Day Delivery will vary depending on your location. To ensure you get the best possible service, we stagger the cut-off time for next day delivery from 5pm right up until Midnight. You’ll be able to see if Next Day Delivery is still available when you place your order.
You can choose a home delivery option, which lets you have your order delivered to an address of your choice. Some eligible items also let you choose Click + Collect, where your order is delivered to a local store. The days available for your delivery will be clearly marked in the basket. Your delivery options are dependent on the products selected and your delivery postcode. For some TV & entertainment, computing, smart tech, gardening and DIY products where you choose standard delivery, you will be provided with the date your product will be delivered by, and we will keep you updated with further information.
We try to list the full dimensions for every item. If for any reason the item you want doesn’t have dimensions, please call our customer advisors on +44 7312045841
It’s important to note that the item dimensions don’t include any protruding features such as controls and handles etc. Item dimensions represent the casing of the item only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate.
Images of the items shown on our website are for illustrative purposes only. We’ve made every effort to display all item colours accurately. However we can’t guarantee that all the images displayed on your device will accurately reflect the true colour of the item delivered to you. Please be aware that colours may differ between manufacturers.
Whilst every effort has been made to ensure that item specifications are correct on the website, due to continual item development through research & design, specifications may change without notice.
Item availability dates are displayed on the website for you to select a day that best suits you. You’ll then either receive a confirmation email, or, a member of our team will contact you within 48 hours to agree a convenient delivery day and confirm that the stock is available.
If you’re not happy with your product, just let us know within 30 days of delivery and you can return it. Your refund will be made within 14 days of collection from your home and it will include the cost of delivery. It’s important you don’t use or install your product. If you do, we’ll have to deduct up to 50% of its value from your refund, as we cannot resell it as a new item. We’re happy for you to unpack the product and inspect it properly. We’ll refund you in full for items which haven’t been used, as long as you let us know you want to return it within 30 days of delivery. Please note, software cannot be returned. If you’re returning a bladed gardening item, it’ll need to be boxed before it can be returned to us. Batteries from any used returns will need to be disconnected.
If you think your product may be faulty, we’ll do our best to resolve the problem as quickly as possible. We’ll ask you to provide information on the product and the problem, and may suggest an engineer’s visit to help identify the fault. If the product is faulty, we’ll offer you a resolution in accordance with your legal rights. For more information on this, please visit our Ts&Cs.
The manufacturers will supply a warranty in addition to your rights under the Sales of Goods Act. In most cases you’ll receive a 1 year warranty covering all parts and labour, or in some instances, it may be extended to 2, 5 or even a whopping 10 years by the manufacturer. You may need to register to qualify for these promotions – please check with one of our team.
Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.
Bladed items, including chainsaws, grass trimmers, hedge trimmers, multi tools and saws, can only be purchased if you are 18 years of age or over. If you are underage please do not attempt to order or purchase these products. We complete age verification checks on orders for bladed products and our drivers, if appropriate, also check that delivery recipients are over the age 18 years old. We reserve the right not to supply any age restricted products where we reasonably believe that you are below the relevant legal age.
Of the UK’s major electrical retailers AO has the largest volume of 5 stars reviews on Trustpilot, of which 93% of reviews were rated 5 or 4-star. That’s more than 300,000 5 star reviews. In fact, AO has more 5-star reviews than Curry’s, John Lewis and Argos put together!
Voucher codes will be available for a specific time period. Please check the expiry date and that you’ve entered the code correctly. A common error is an extra space if you’re copying and pasting the code. Codes aren’t case sensitive so it’s fine to use capital or lower case letters.
Yes, if it’s a discount code that you’ve seen on our website. Please let our friendly customer advisors know that you have seen a discount code so that they can add this to your basket. If it is a unique discount code that you’ve received via an email, then it will need to be redeemed online as it isn’t valid for orders placed over the phone.
No. Sorry, only one voucher code can be used per transaction. Your unique discount code has been generated especially for you and can only be used once, however all other discount codes can be used as often as you like.
Discount codes can’t be used in conjunction with Price Match. We’ll happily honour whichever option gives you the biggest savings on the listed selling price.
Your unique discount code has been generated especially for you and can only be used once, however all other discount codes can be used as often as you like.
The discount code box can be found at the bottom of your basket. Simply type or copy and paste your code into the box and click apply. Your total will update to include your discount saving. Please be aware, you must enter your discount code in the basket as you can’t apply it later.
From time to time we’ll offer discount codes across the site. This will be clearly visible on our homepage and on the specific product page that the discount applies to. Sometimes we may ask for your email address in order to receive a unique discount code. We will use your email address to inform you about our latest promotions and offers. You can unsubscribe from these emails at any point.
You’ll be able to use your discount when you place an order of £299 or above. Simply enter your code in the basket and your discount will be applied automatically.
We offer both manufacturer cashback and our own cashback promotions.
To claim a manufacturer’s cashback promotion, we’ll let you know what you need to do at the checkout. This usually requires filling out a claim form on the manufacturer’s website. When we offer our own cashback promotion, we’ll send you a claim form, by email, within 5 days of delivery. Simply fill this in, within 21 days, and we’ll send your cashback via BACS. This should be within 21 days of receiving your form.
All promotional products are subject to availability while stocks last. We also reserve the right to void amend and/or change this promotion at any time.
For returns, exchanges and recalls, check our most-asked questions here.
If you’ve ordered a kitchen appliance or a selected TV, audio, computing, smart tech, gardening or DIY product and it’s not what you were expecting or you’ve changed your mind, get in touch and we’ll exchange it for you for free. As long as your product is unused and has not been installed, you can get in touch with us to request an exchange within 30 days of delivery. If you have ordered selected HP Computing products, you can exchange for another HP item. Similarly, if you have ordered selected Apple Computing products, you can exchange for another Apple item. We cannot exchange selected other TV & entertainment, computing, smart tech, gardening and DIY products – you will need to contact us to cancel the order and then place a new order for the product you would like.
For more information, please visit our returns page.
Yes, all products (except software) can be returned within 30 days of delivery. To return a product there will be a collection charge, prices will vary depending on the size of the item. For more information go to our Return Policy. Give us a call with the serial number of your product and we will arrange to collect the item on a day of your choice. You will receive a full refund as long as the product is confirmed as unused once we’ve collected it. If the product has been used we will issue a partial refund as we are unable to re-sell the product. All software sales are final and cannot be refunded due to the nature of the product. For smaller items, why not head to My Account to arrange to drop your return off at a shop?
For more information, please visit our returns page.
To cancel an order and request collection you can either call +44 7312045841 Please note that after if you try and cancel your order after 2pm we will not be able to stop the delivery and therefore you will be charged for any amendments.
Got a problem with your product? These questions and answers should help.
We’re sorry to hear that your product is faulty. Head over to My Account where you can find out the best way to report your fault. If you don’t have a My Account, don’t worry! You can sign up with the same email address that you used to place your order, and it will automatically load your purchased products. If you want to speak to us, we can support you through the process, or you can contact the manufacturer directly Contact Us
